Terms & Conditions

General provisions

1. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and the VitHit Ltd Address: 1-2 Kingram Mews, 6 Kingram Place, Dublin 2, D02 KN90, VAT: IE6347869L, e-mail: info@vithit.com concerning your access to and use of our websites as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).
2. You agree that by accessing the Site and using resources provided therein, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions or have no legal capacity to be bound to them, then you are expressly prohibited from using the Site and resources provided therein, and you must discontinue the use immediately.
3. These Terms and Conditions, your use of the Site, as well as contracts concluded with us are governed by and construed in accordance with laws of Ireland. Those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
4. All orders placed through the Site are subject to conditions specified in the order page and below.

Our services

1. We dedicate our Site to healthy vitamin drinks containing 100% of your recommended daily allowance of 8 vitamins you can order either through our Site or by contacting us directly (“Services”).
2. To use our Services, you shall place an order through the Site using one of available payment methods, or contact us directly, where applicable. Payment processing companies are separate entities and after selecting their payment method, you may be subject to their Terms and Conditions they provide.

Shipping policy

1. All orders are processed within 5 business days (excluding weekends and holidays) after placing the order. You will receive another notification when your order has shipped.
2. Shipping charges for your order will be calculated and displayed at checkout.
3. Free delivery is available for orders over €50.
4. Once your order has shipped, you will receive an e-mail notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
5. If you haven’t received your order within 14 business days of receiving your shipping confirmation e-mail, please contact us to our e-mail address with your name and order number, and we will look into it for you.

Gift give-away

1. We regularly organize campaigns in which we give away our products in return for specific actions, mostly for posting content with our products on social media and tagging us with our hashtag (#vithit).
2. Participation in the campaign requires posting on the grid of user’s profile within given social media, content containing image of at least 1 of our products and correctly tagging the post with our hashtag #vithit, unless otherwise indicated in the information on our website or social media profiles.
3. To the fullest extent allowed by law, we reserve the right to award products to campaign participants at our sole discretion.

Rewards Programme & Referrals

1. We offer the opportunity to participate in Rewards Programme under which, for every €1 spent for your orders and performance of actions specified in Rewards section on our Site, you will receive loyalty points referred to as “Vits”.
2. Participation in the Rewards Programme is intended only for users registered on our Site.
3. You can use earned Vits to get a discount on your order, according to the conversion rate specified in Rewards section on our Site.
4. The Vits are tied to the specific account under which they were earned and cannot be transferred.
5. For recommending our Services to other users by using the referral link, we grant discount coupons of the value specified in Rewards section on our Site.
6. The condition for receiving single discount coupons by you and the person you referred our Services to is that this person registers and places the order on our Site.

Claims and complaints

1. In the event that the delivered product is defective due to manufacturing or other problems we will provide you with a product replacement for one that is free from defects, free of charge.
2. You acknowledge that due to fact that our products are items that deteriorate quickly or have a short shelf life, and claims and complaints shall be submitted before the expiration of the date of minimum durability of the purchased product.
3. All complaints should be sent to us in documented form, preferably to the address indicated in section 1 above, by e-mail or traditional mail. The complaint should include:
1. Your first and last name,
2. your mailing address and e-mail address,
3. Description of the complaint (e.g. to what extent the order has not been fulfilled correctly).
4. Expected state after settling the complaint.
5. Proof of the product being faulty (e.g. photo showing damage in transit, defectiveness etc.)
4. Complaints will be considered within 30 days of their receipt. The answer will be sent to the e-mail address provided by you.
5. We may request you to provide information necessary to solve the request, specifying a period not shorter than 7 days and the scope of required information, with the instruction that failure to complete the request within the specified period will result in the request not being considered. After the expiry of the designated deadline, the complaint shall not be considered.
6. Consumers enjoy possibilities of using out-of-court complaint and redress procedures. If you wish to follow such procedure, please contact us so we might suggest a procedure appropriate for your case.

Consumers have the following exemplary out-of-court complaint and redress procedures:

• assistance of authorised alternative dispute resolution (ADR) entity (e.g. Net Neutrals EU, Ltd., Johnstown Business Centre, Johnstown, Naas, Co. Kildare, W91 C99T, Ireland, cmclaughlin@netneutrals.eu, providing advice and help by e-mail cmclaughlin@netneutrals.eu and at phone number +353 1 5312836.
• application for out-of-court dispute resolution at online ODR platform for resolving consumer disputes at the EU level, available at address http://ec.europa.eu/consumers/odr. The ODR platform is a multilingual website providing complex services for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or a contract for the provision of services.

Information for consumers from United Kingdom:

• assistance of governmental consumer advice hotline - please find the phone number appropriate for your place of residence at https://www.gov.uk/consumer-protection-rights
• assistance of approved consumer ombudsman organization whose statutory tasks include consumer protection (e.g. Centre for Effective Dispute Resolution (CEDR) - advice is provided by e-mail at applications@cedr.com and at phone number +44(0)20 7520 3800, or any other body ADR-approved by Chartered Trading Standards Institute).
• assistance of Citizens Advice Consumer Service. Advice is provided, inter alia, by e-mail via form on CACS website (https://www.citizensadvice.org.uk/) and at the consumer helpline at phone number 01525 373878 or 01525 374589 (the helpline is available on working days, 10:00 am - 1:00 pm and 2:00 pm – 4.00 pm, except Friday, 10.00 am – 1.00 pm, phone call fee according to the operator's tariff),

Refund policy

1. Using our service, you acknowledge that our products are items that deteriorate quickly or have a short shelf life, therefore you are not entitled to withdraw from the contract, unless the product you received is defective. In such case, we offer free replacement of the product with a product free from defects or a refund (for the product replacement, see the title Claims and complaints above).
2. Detailed information for persons entitled to the right to withdrawal:
1. You have the right to withdraw from the contract for the reason of delivered product being defective.
2. The deadline to withdraw from the contract regarding defective product will expire along with expiration of date of minimum durability of the purchased product.
3. To exercise your right of withdrawal, you must notify us to the contact details specified in section 1 of the Terms and Conditions, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent via the website or via e-mail).
4. You can use the withdrawal template below, but it is not obligatory.
5. In order to keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal.
3. The model withdrawal template that can be copied and completed only if you wish to withdraw from the contract is as follows:
1. Addressee: (our details from section 1 of the Terms and Conditions)
2. I (*) inform (*) about my withdrawal from the contract for the provision of the following services (*)
3. Description of the product's defect: (*)
4. The date of conclusion of the contract (*)
5. Name and surname of the consumer(s)
6. Address of the consumer(s)
7. Signature of the consumer(s) (only if the form is sent in paper version)
8. Date
4. Consequences of withdrawal from the contract: In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the product (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us, as well as when the withdrawal does not apply to the entire order), immediately and in any case, no later than 14 days from the date on which we were informed about the decision to exercise the right to withdraw from this contract. Refunds will be made using the same payment methods that were used in the original transaction, unless expressly agreed otherwise; in no event will you incur any fees related to this return.

User representations

1. By using the Site, you represent and warrant that:
2. All information you submit will be true, accurate, current, and complete.
3. You will maintain the accuracy of such information and promptly update such registration information, as necessary.
4. You have the legal capacity, and you agree to comply with these Terms and Conditions.
5. You are not a minor in the jurisdiction in which you reside.
6. You will not access the Site through automated or non-human means, whether through a bot, script, or otherwise.
7. You will not use the Site for any illegal or unauthorised purpose.
8. Your use of the Site will not violate any applicable law or regulation.
9. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
10. Whenever you register with the Site, you agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

Intellectual property rights

1. Unless otherwise indicated, the Site, all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of Ireland, foreign jurisdictions, and international conventions.
2. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions or in any other binding agreement with us, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
3. Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use, unless stated otherwise. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.

Modifications and interruptions

1. We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.
2. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.
3. We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.
4. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site.
5. Nothing in these Terms and Conditions will be construed to oblige us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

Dispute resolution

1. In the event of a dispute arising under the contract concluded on terms and conditions set forth herein, brought by either you or us (collectively, the “Parties”), the Parties will endeavor to resolve the matter amicably first. Any dispute arising under the contract and other legal action of whatever nature, shall be governed by Irish law.

Corrections

1. There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Site, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

General disclaimer

1. The site is provided on an as-is and as-available basis. You agree that your use of the site and our services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connections with the Site and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranties or representations about the accuracy or completeness of the Site’s content or the content of any websites linked to the site and we will assume no liability or responsibility for any:
1. errors, mistakes, or inaccuracies of content and materials,
2. personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the site,
3. unauthorised access to or use of our secure servers or all personal data or financial information stored therein,
4. interruption or cessation of transmission to or from the site,
5. any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party, and/or
6. any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted or otherwise made available via the site. We do not warrant, guarantee, or assume responsibility for any product or service advertised, or offered by a third party through the site, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you any third-party providers of products or services.
2. As with making transactions through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

Limitations of liability

1. To the fullest extent permitted by law, in no event will we our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Site and our Services. No limitations under these Terms an Conditions apply to or affect any of your consumer rights.
2. Visiting the Site, sending us e-mails, and completing online forms constitute electronic communications, You consent to receive electronic communications. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

Final provisions

1. These Terms and Conditions and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
2. These Terms and Conditions operate to the fullest extent permissible by law. We may assign any or all our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
3. If any provision or part of a provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.
4. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site. You agree that these Terms and Conditions will not be construed against us by virtue of having drafted them.
5. You hereby waive any and all defenses you may have based on the electronic form of these Terms and Conditions and the lack of signing by the parties hereto to execute these Terms and Conditions.
6. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes to these Terms and Conditions, using the e-mail address you provided. If you do not agree with the updates to these Terms and Conditions, let us know within 7 days of receiving an alert. Lack of timely objection means you agree to the new version Terms and Conditions.
7. These Terms and Conditions remain binding until you use or have a valid account on our Site and until you pay us all the remaining fees, commissions and remuneration, 2 years after that date, and later - to extent implied by the nature of rights and obligations created under these Terms and Conditions, in particular until the end of limitation periods for any legal claims.
8. The Parties may agree an earlier termination of the Terms and Conditions.

VITHIT Ltd

Mobile Message Program Terms and Conditions

Last updated: November 16, 2023

The VITHIT Ltd mobile message program (the "Program") is operated by VITHIT Ltd (“VITHIT Ltd”, “we”, or “us”). Your use of the Program constitutes your agreement to these terms and conditions (“Mobile Terms of Service”) and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.  We may modify or cancel the Program or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms of Service at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.

User Opt In

The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrolment forms.  By consenting to VITHIT Ltd’s SMS/text messaging Program, you agree to receive recurring SMS/text messages from and on behalf of VITHIT Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology.  By participating in the Program, you agree to receive autodialled or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialler, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialling system (“ATDS” or “autodialler”).  Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with VITHIT Ltd. Your participation in this program is completely voluntary.

User Opt Out

You may opt-out of the Program at any time. Reply the single keyword command STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT (or if French speaking - ARRET, DESABONNER, ANNULER, or FIN) or click the unsubscribe link (where available) in any text message to opt out of the Program. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.  

You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT (or if French speaking - ARRET, DESABONNER, ANNULER, or FIN) keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that VITHIT Ltd and its service providers will have no liability for failing to honour such requests.  You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

If you have subscribed to other VITHIT Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. 

For Program support or assistance, reply HELP or email enquiries@vithit.com.

We may change any short code or telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

Program Description: 

Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery and sale of vitamin drinks and supplements.  Messages may include checkout reminders.

Cost and Frequency:

Message and data rates may apply.  We do not charge for the Program, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.  

Message frequency varies. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Our Disclaimer of Warranty:

The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. 

Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control.  The wireless carriers supported by the Program are not liable for delayed or undelivered messages. 

You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Program.

Participant Requirements: 

You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction: 

You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content: 

You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

• Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
• Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
• Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
• Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
• Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
• Any sensitive or special category personal data including racial or ethnic origin data, political opinions data, religious or philosophical belief data, trade union membership data, genetic or biometric data (for the purpose of uniquely identifying a natural person), health data and sex life or sexual orientation data
• Any personal data of people aged under 18 without parental consent.
• Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Miscellaneous: 

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.