Refund policy

Refund policy

  1. Using our service, you acknowledge that our products are items that deteriorate quickly or have a short shelf life, therefore you are not entitled to withdraw from the contract, unless the product you received is defective. In such case, we offer free replacement of the product with a product free from defects or a refund (for the product replacement, see the title Claims and complaints above).
  2. Detailed information for persons entitled to the right to withdrawal:
    1. You have the right to withdraw from the contract for the reason of delivered product being defective.
    2. The deadline to withdraw from the contract regarding defective product will expire along with expiration of date of minimum durability of the purchased product.
    3. To exercise your right of withdrawal, you must notify us to the contact details specified in section 1 of the Terms and Conditions, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent via the website or via e-mail).
    4. You can use the withdrawal template below, but it is not obligatory.
    5. In order to keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal.
  3. The model withdrawal template that can be copied and completed only if you wish to withdraw from the contract is as follows:
    1. Addressee: (our details from section 1 of the Terms and Conditions)
    2. I (*) inform (*) about my withdrawal from the contract for the provision of the following services (*)
    3. Description of the product's defect: (*)
    4. The date of conclusion of the contract (*)
    5. Name and surname of the consumer(s)
    6. Address of the consumer(s)
    7. Signature of the consumer(s) (only if the form is sent in paper version)
    8. Date
  4. Consequences of withdrawal from the contract: In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the product (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us, as well as when the withdrawal does not apply to the entire order), immediately and in any case, no later than 14 days from the date on which we were informed about the decision to exercise the right to withdraw from this contract. Refunds will be made using the same payment methods that were used in the original transaction, unless expressly agreed otherwise; in no event will you incur any fees related to this return.